FAQs

Orders & shipping

How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 3–8 business days depending on your location. You'll get a tracking link by email as soon as your order ships.

How much is shipping?

Standard shipping is free on every order within the United States.

Do you ship internationally?

We currently ship within the United States only.

Can I change or cancel my order?

Contact us as soon as possible at support@william-thorne.com or +1 (737) 398-7420. If your order hasn't shipped yet, we'll update or cancel it.

Returns & sizing

What's your return policy?

You have 30 days from delivery to return unworn items with tags attached. Exchanges are free. See our Refund Policy.

How do I find my size?

Each product page includes sizing information based on body measurements. If you're between sizes, contact us and we'll recommend the best fit.

Is every item quality-checked?

Yes — every piece is inspected by hand before it ships.

VIP membership

What is the VIP membership?

A members' club that unlocks VIP pricing on every product, free US shipping, priority support and early access to new releases. It costs $39.95 every 30 days.

How do I join?

Choose VIP Add to Cart on any product page. The membership is added to your cart with the item at its VIP price, and your benefits are active as soon as your order is confirmed.

Is the membership a recurring charge?

Yes. The membership renews automatically every 30 days at $39.95 until you cancel. You'll get an email receipt for every charge.

Do I have to join to shop?

No. Every product can be bought at the Guest Price using Guest Add to Cart — no membership required.

How do I cancel?

Anytime, for any reason: submit the Cancel Membership form, email support@william-thorne.com, or call +1 (737) 398-7420. Cancel at least 24 hours before your next billing date to avoid the next renewal. See our Subscription & Membership Policy.

Payments

What payment methods do you accept?

All major credit and debit cards, Shop Pay, Apple Pay and Google Pay.

Is checkout secure?

Yes. Checkout is encrypted and payments are processed by trusted payment providers. We never store your full card number.

Still have a question?

ECOMJON LLC (trading as William Thorne VIP)
13964 Easy St
McCall, ID 83638
United States

Phone: +1 (737) 398-7420
Email: support@william-thorne.com
Support hours: Monday to Saturday, 8:00 am – 5:00 pm EST (we reply within 1 business day)