Cancellation policy

Last updated: November 13, 2026

This policy explains how the William Thorne VIP membership (the "Membership") is billed and how to cancel. Please read it before joining. By choosing VIP Add to Cart and completing checkout, you agree to these terms.

What the Membership includes

  • Access to VIP member pricing across our catalog for as long as your Membership is active.
  • Free standard shipping on member orders within the United States.
  • Priority customer support and early access to new arrivals.

Price and billing

  • The Membership costs $39.95 every 30 days, plus applicable taxes.
  • Your first Membership charge is collected at checkout when you place your first VIP order.
  • The Membership renews automatically every 30 days and the fee is charged to the payment method you used at checkout until you cancel.
  • You'll receive an email receipt for every Membership charge.
  • Prefer not to join? Every product can be bought at the regular price with Guest Add to Cart — no Membership required.

How to cancel

You can cancel at any time, for any reason, using any of these options:

  1. Submit the form on our Cancel Membership page.
  2. Email support@william-thorne.com with the subject "Cancel membership" and the email address used for your order.
  3. Call +1 (737) 398-7420 during support hours (Monday to Saturday, 8:00 am – 5:00 pm EST).

We confirm every cancellation by email within 1 business day. To avoid the next renewal, please cancel at least 24 hours before your next billing date. After cancellation, your member benefits stay active until the end of the period you've already paid for, and you won't be charged again.

Refunds of Membership fees

Membership fees cover access for the billing period and are generally non-refundable. However, if you're charged a renewal you didn't intend, and you haven't placed a member-priced order during that billing period, contact us within 7 days of the charge and we'll refund that renewal in full and cancel your Membership. Nothing in this policy limits any refund rights you have under applicable law.

Price changes

If the Membership price ever changes, we'll email you at least 30 days before the new price applies, and you can cancel before it takes effect.

Failed payments

If a renewal payment fails, we may retry it over the following days. If it can't be collected, your Membership will be paused until payment details are updated.

Contact

ECOMJON LLC (trading as William Thorne VIP)
13964 Easy St
McCall, ID 83638
United States

Phone: +1 (737) 398-7420
Email: support@william-thorne.com
Support hours: Monday to Saturday, 8:00 am – 5:00 pm EST (we reply within 1 business day)