Shipping policy

Last updated: November 13, 2026

Where we ship

William Thorne VIP currently ships to addresses within the United States, including APO/FPO addresses.

Shipping cost

Standard shipping is free on every order within the United States.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Every piece is checked by hand before it ships. Orders placed after 12:00 pm EST or on weekends begin processing the next business day.

Delivery time

Once shipped, orders typically arrive within 3–8 business days depending on your location. During peak seasons and holidays, carriers may need a few extra days.

Order tracking

As soon as your order ships you'll receive an email with your tracking number and a link to follow your parcel. Orders containing multiple items may ship in separate packages, each with its own tracking number.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, contact us right away — we can update the address as long as the order hasn't shipped. We're not responsible for orders delivered to an incorrect address provided at checkout.

Lost or delayed parcels

If your tracking hasn't updated for 7 days, or your order shows as delivered but you can't find it, contact us and we'll open a claim with the carrier and arrange a replacement or refund.

Digital items

The VIP membership is a digital service and does not ship. Your member benefits are activated as soon as your order is confirmed.

Contact

ECOMJON LLC (trading as William Thorne VIP)
13964 Easy St
McCall, ID 83638
United States

Phone: +1 (737) 398-7420
Email: support@william-thorne.com
Support hours: Monday to Saturday, 8:00 am – 5:00 pm EST (we reply within 1 business day)