Refund policy

Last updated: November 13, 2026

We want you to love what you order from William Thorne VIP. If something isn't right, you have 30 days from delivery to request a return or exchange.

Eligibility

  • Items must be unworn, unwashed and in their original condition with tags attached and in the original packaging.
  • You'll need your order number or proof of purchase.
  • Gift cards and final-sale items marked as such on the product page cannot be returned.

How to start a return

Email support@william-thorne.com or call +1 (737) 398-7420 with your order number and the item(s) you'd like to return. We'll reply within 1 business day with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Exchanges

Need a different size or colour? Exchanges are free. Tell us what you'd like instead when you contact us and we'll ship the replacement as soon as your return is on its way back to us.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with a photo so we can make it right at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Items purchased at the VIP member price are refunded at the price you paid. Original shipping charges, if any, are not refundable.

VIP membership fees

Membership fees are handled under our Subscription & Membership Policy. In short: you can cancel at any time, and if you're charged a renewal you didn't intend and haven't placed a member-priced order during that billing period, contact us within 7 days of the charge and we'll refund it.

Late or missing refunds

If you haven't received an approved refund after 10 business days, check with your bank first, then contact us at support@william-thorne.com.

Contact

ECOMJON LLC (trading as William Thorne VIP)
13964 Easy St
McCall, ID 83638
United States

Phone: +1 (737) 398-7420
Email: support@william-thorne.com
Support hours: Monday to Saturday, 8:00 am – 5:00 pm EST (we reply within 1 business day)